As a new IPsurvey user, one will receive a Welcome e-mail when one's contact person, often the Database administrator, creates the user profile.
The e-mail contains, besides the name of the contact person (1) also a link (2) - sometimes just as text, to the activation page.
When given access to several databases, a welcome e-mail per database is received. The same credentials (e-mail and password) is used for all databases. The link (2) points to the database login page - not the activation page.
To activate your user, follow these step
Open the invitation e-mail title "Welcome to IPsurvey"
Follow the link to the activation page
Verify the name and number, if information is missing please add
Do not change this setting, it is decided by your administrator
Create your own password, it must contain one digit number and at least 5 characters
Click to save and activate the user profile. You will be re-directed directly to the database Afterwards, is it always possible to change the created password, just activate the "Forgot password" from the login page